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Quality Article Archive
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Quality Spotlight Archive | Management Spotlight Archive | Tools Spotlight Archive Readers' Choice: View All Top-Rated Articles Archives by Year: 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 - Maximizing Success When Implementing a Basic 5S Program
Practitioners should reach a strong understanding of the original Japanese 5S method so they will be able to educate others about it in a way that will garner employee buy-in and achieve the best results in helping their firm become more organized. Read the full article. August 21, 2008
- Ron Santo, Baseball's Hall and a Lesson in Desirability
The desirability function can be used to prove Ron Santo's right to a spot in the baseball Hall of Fame, as well as to determine how well certain variables are meeting customer needs, and is therefore an important skill for Six Sigma practitioners. Read the full article. July 31, 2008
- Six Sigma and Innovation Need Not Be Exclusive
The TRIZ algorithms, such as the inventive principles method, strengthen Six Sigma’s power of generating change. The input of TRIZ may increase efficiency in existing processes, as well as in the creation of new products, services and processes. Read the full article. July 21, 2008
- Finding the Sigma Level of Customer Complaints
Although customer survey data is often used to determine the degree of customer satisfaction, it is worthwhile to consider recorded complaints data in order to calculate the number of actual complainers and the number of possible complainers. Read the full article. June 30, 2008
- Sample Correctly to Measure True Improvement Levels
In sampling, a comparatively small number of customers, called a sample, is used to draw conclusions about a population. Although this method saves time and money, it comes with a higher margin of error that must be taken into consideration. Read the full article. June 26, 2008
- Model Change Effectiveness Using Bug Tracking Data
Through a modeling method, practitioners may be able to establish process change effectiveness using historical bug data. This technique can be used in situations where running an actual controlled experiment on the process would be difficult. Read the full article. June 9, 2008
- Improve Product Design: Watch What End Users Do
The beginning of any design or development project should include activities aimed at a deep understanding of likely user behavior. Gathering this information should involve open-ended questions and observation, which will highlight user needs. Read the full article. May 29, 2008
- Process Improvement: A Process Owner's Dilemma
By following a Lean Six Sigma framework, process owners can use its tools on a path to process excellence that blends greater control with improved technology in order to meet the challenge of increasing efficiency and staying profitable. Read the full article. May 12, 2008
- Use Point System for Better Six Sigma Project Selection
For early projects, it may be best to play it safe. By selecting projects using a point system, practitioners can move forward with the best options for their experience level and the ones most likely to help the Six Sigma effort in the long run. Read the full article. May 8, 2008
- DMAIC Phases Mesh with Project Risk Management
Efficiency in projects comes from effective risk management. Using an example from a telecom supplier, it is possible to see how Six Sigma's DMAIC methodology can be applied in tandem with the six steps of project risk management. Read the full article. May 5, 2008
- 5 Six Sigma Deployment Mistakes - And How To Avoid Them
Six Sigma deployments across the globe have created a wealth of both success stories and important lessons about the challenges that can arise during the process. Deployment teams should learn from these lessons and steer clear of others' mistakes. Read the full article. April 14, 2008
- Corporate Ethnography: A Way to Gather VOC
In many Six Sigma projects, practitioners use traditional voice-of-the-customer techniques to find the specifications clients seek. But to get the full picture, they should also try a set of data-gathering methods known as corporate ethnography. Read the full article. March 24, 2008
- Improved Forecasting with Moving Averages and Z-Scores
For short-term forecasting, Black Belts can benefit from analyzing moving average plots and looking for special causes of variation. When making long-term forecasts, a method that uses a normal curve and Z-scores may be the better bet. Read the full article. March 3, 2008
- Using the Five W's and One H Approach to Six Sigma
5W1H (who, what, where, when, why, how) is a method of asking questions about a process or a problem taken up for improvement. 5W1H of Six Sigma explains the approach to be followed for understanding and analyzing the process, project or problem. Read the full article. February 11, 2008
- Making SCOR Model More Effective with Lean Six Sigma
Many Six Sigma practitioners have asked how the Supply-Chain Operations Reference model, or SCOR®, relate to Six Sigma and Lean. However, perhaps a more relevant question should be, "How can Six Sigma and Lean make a SCOR model more effective?" Read the full article. January 21, 2008
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