Benchmarking - Uncovering Best Practices and Learning from Others
An overview, what benchmarking is, code of conduct, types, sources of information and setting up a process. From BRP OnLine Learning Center.
Benchmarking Report Center
This site is a bit cryptic, but here are some studies performed: Customer Database Management; Customer Satisfaction Management; External Corporate Communications; Utility Sales Force; Advertising Sales; Advertising, Billing & Collections; Accounts Payable; Budgeting, Planning & Forecasting; Capital Asset Management; Financial Reporting; Information Systems Effectiveness; Media Billing.
Benchmarking: Leveraging Best-Practice Strategies
White paper summarizing the concepts of benchmarking and designed for senior management. From APQC.
Best Practices in New-Customer Service
A benchmarking study to learn how leading organizations define excellent customer service and achieve the high levels of service to new customers that lead to their retention. From APQC.
Exploding the Myths of Benchmarking
Here are five of the more popular myths that surround benchmarking with rebuttal answers. From APQC.
Guidelines for Benchmarking Contacts
If you're going to ask another company for information, be prepared to respond to questions also. This article helps make the target company response positive. From APQC.
Is Benchmarking Worth It?
Most business professionals don't understand how easy it is to benchmark and improve processes if you look in the right places. Learn how to identify and adapt best practices from other organizations. From iSixSigma.
OutsourcingBenchmarking.com
Applying the analytical tools of benchmarking to outsourcing of services. A good site for anyone involved in outsourcing.
Seven Steps to Effective Competitor Benchmarking
Benchmarking is best used and described as a framework for strategic planning in that, once elements of study are identified, metrics can be applied to the key success factors (KSFs) of the industry or marketplace and these measures or "benchmarks" are then used to develop future quality and market initiatives for the firm to enhance its overall competitive position. From Aurora WDC.
The American Productivity & Quality Center (APQC)
Resource for process and performance improvement for organizations of all sizes across all industries. Site mostly requires paid membership although there are some great articles and links to new issues.
The Benchmarking Exchange
Benchnet.com, AKA Benchmarking.org, is an information system designed specifically for use by individuals and organizations involved in Benchmarking and Process Improvement. Paid membership required.
The Hong Kong Productivity Council (HKPC)
HKPC's mission is to increase efficiency and competitiveness, thereby contributing to raising the standard of living of the people of Hong Kong.
The Internet Engineering Task Force
The Benchmarking Methodology Working Group has documented a series of recommendations concerning the measurement of the performance characteristics of various internetworking technologies.
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