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Call Center Best Practices

 
 

Cutting-Edge Methods Help Target Real Call Center Waste
New methods of operation for call centers allow Lean Six Sigma process improvement techniques to be applied to a process that has been difficult to address but that provides the greatest opportunity for increased efficiency -- agent call handling. From Dennis J. Adsit.

Reengineering Call Centers for the Year 2000 - Principles and Processes
Reengineering call centers for the year 2000 and how the best call center managers are responding to changing customer needs and new technology. From ACD Online Learning Center.

Speech Recognition Cuts Amtrak's Call-Center Costs
SpeechWorks software reduces number of calls that live agents handle. From Information Week.

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U.S. DoD Breakthrough Convention - Oct. 22-23, 2008 - Produced by iSixSigma Live!
 

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About iSixSigma Military

The purpose of this iSixSigma Military channel is to document the transformation of the United States Armed Services through the use of Lean Six Sigma and related process improvement methodologies.

Ronald E. Rezek, special assistant to the acting secretary of the Army, has said the goal of the Army's Lean Six Sigma deployment is to "make the business side of the Army as efficient as the war-fighting side is effective." Leaders of the other armed services echo that sentiment and transformation objective.

This portal will serve as a central community for everyone associated with the business transformation of the U.S. military. It will provide communication updates on deployments, the opportunity for military leaders at all levels to learn new skills, advance their careers and contribute to the success of their organizations.